Family Health Advocate

Job Summary

A company is looking for a Family Health Advocate - Remote.

Key Responsibilities

• Assist members with inquiries related to eligibility, benefits, claims, and provider searches
• Coordinate issue resolution with providers and payers, and provide proactive care guidance
• Educate members on healthcare-related inquiries and drive engagement in appropriate programs

Required Qualifications

• High school diploma or GED
• 2-year associate's degree in healthcare/health sciences or equivalent experience in healthcare
• Prior experience in roles such as Health Guide, Medical Assistant, or Pharmacy Technician
• Experience in customer service within a healthcare setting
• Proven ability to resolve sensitive customer service issues