Family Health Advocate

Job Summary

A company is looking for a Family Health Advocate - Remote.

Key Responsibilities

• Assist members with inquiries related to eligibility, benefits, claims, and provider searches
• Coordinate issue resolution with providers and payers, including claims adjustments and grievances
• Provide proactive care guidance and education on health care inquiries and available resources

Required Qualifications

• High school diploma or GED
• 2-year associate's degree in healthcare/health sciences or equivalent experience in healthcare
• Experience in customer service within a healthcare setting
• Previous roles such as Health Guide, Medical Assistant, or Pharmacy Technician are preferred
• Experience resolving high-level customer service issues