Family Support Representative Phone Team

Location: Remote
Compensation: Salary
Staff Reviewed: Tue, Jul 02, 2024
This job expires in: 20 days

Job Summary

A company is looking for a Clarity Family Support Phone Representative for their remote team.

Key Responsibilities:
  • Responding to support inquiries from families through phone calls, chat, and email
  • Troubleshooting issues, providing solutions, and escalating when necessary
  • Collaborating on continuous improvements to enhance the family user experience

Required Qualifications:
  • Experience in customer-facing roles or on customer-facing teams
  • Prior experience in a school or educational setting is a bonus
  • Ability to handle numerical data and perform basic arithmetic
  • Comfortable working flexible hours, including evenings and weekends
  • Bilingual Spanish preferred

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