Family Support Specialist

Job Summary

A company is looking for a Family Support Specialist to provide support for families seeking healthcare services.

Key Responsibilities

• Serve as the first point of contact for families and caregivers, answering questions and providing support
• Assist families with referrals, scheduling, and ensuring accurate data entry
• Document and manage support cases using Zendesk, ensuring timely follow-up and resolution

Required Qualifications, Training, and Education

• 1-2 years of experience in customer support, call center, healthcare, or service roles
• Experience working with families or caregivers in educational or healthcare settings is preferred
• Familiarity with systems like Zendesk and Google Suite
• Ability to multitask and prioritize urgent issues in a fast-paced environment
• Calm, empathetic demeanor when working with families in stressful situations