FCRA Certified Credit Support Specialist

Job Summary

A company is looking for a Specialist in Credit Reporting Escalated Customer Support.

Key Responsibilities

• Investigate and respond to escalated credit reporting disputes, focusing on Identity Theft and Block Notifications
• Engage with customers, dealers, and third parties to gather facts and document disputes accurately
• Provide excellent customer service while meeting department productivity and quality metrics

Required Qualifications

• High school diploma
• FCRA Certification within the past 2 years
• Minimum 1 year of credit dispute resolution experience
• Experience with e-OSCAR, Artiva, and LSS
• Familiarity with credit reporting agencies and bureau reporting is preferred