FCRA Certified Customer Service Representative
Job Summary
Providing Tier 1 customer service support, the full-time FCRA Certified Customer Service Representative will handle inbound calls and emails, assist consumers with Kroll's products and services, and maintain confidentiality while working remotely.
Key responsibilities
- Answer inbound phone calls and emails in a contact center environment
- Provide accurate information regarding Kroll's products, services, and delivery systems
- Maintain confidential information in accordance with company procedures and standards
Required qualifications
- High School Diploma (Required); Bachelor's degree preferred
- 2 years of customer service experience (Preferred)
- 1 year of call center experience (Preferred)
- Proficiency in MS Office products, including Word, Excel, and PowerPoint
- Ability to work 40 hours per week, specifically the 10:30 am - 7 pm shift
Complete Job Description
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