FCRA Certified Investigative Associate

Job Summary

Engaging with candidates to ensure compliance and obtain necessary documentation for background screenings, the full-time Investigative Support Associate will support candidates throughout the screening process while working remotely.

Key responsibilities

• Engage candidates for supporting documents or information prior to background screening
• Assist candidates with disputes or consumer statements and explain the screening process
• Utilize the in-house system for information input and support the RFI process via email or phone

Required qualifications

• Prior customer service experience, particularly with high-volume inbound calls
• Knowledge of the FCRA and ability to pass the FCRA Basic Certification Program
• Experience in handling escalated calls and providing resolutions
• Proficiency in Microsoft Word and Excel, as well as general computer applications
• Strong time management skills and the ability to multi-task effectively