Federal Business Analyst

Job Summary

As a full-time remote Federal Business Analyst specializing in Salesforce and Amazon Connect, the candidate will manage client business requirements, support solution design, and oversee project management for Contact Center as a Service (CCaaS) implementations.

Key responsibilities

• Translate client business requirements into detailed documentation and functional specifications for Amazon Connect and Salesforce Service Cloud Voice
• Collaborate with Solution Architects to ensure technical solutions align with client business goals
• Manage project schedules, budgets, and deliverables while serving as the primary client contact for operational aspects

Required qualifications

• US Citizen with the ability to obtain security clearance(s)
• 3-5+ years of consulting experience within the Salesforce or AWS ecosystem, preferably with a Salesforce Implementation Partner
• Hands-on experience or deep understanding of Amazon Connect platform capabilities and Service Cloud Voice
• Demonstrated ability to manage multiple small-to-midsize engagements simultaneously
• Bachelor's Degree preferred; federal experience strongly preferred