Federal Client Success Manager

Job Summary

A company is looking for a Client Success Manager - Federal.

Key Responsibilities

• Serve as the primary contact for client success, creating and maintaining client success plans and monitoring client health
• Build and maintain relationships with key stakeholders while ensuring clients are informed about solution features and best practices
• Advocate for clients within the organization, providing updates on client health and collaborating with other departments to incorporate client feedback

Required Qualifications

• Bachelor's Degree required
• 5+ years of experience working with Federal Agencies
• Demonstrable ability to effectively communicate with a range of stakeholders
• Prior experience in driving adoption of new software solutions
• Previous work experience as a client success manager or equivalent preferred