Federal Customer Success Engineer

Location: Remote

Compensation: Salary

Reviewed: Wed, Apr 01, 2026

This job expires in: 6 days

Job Category: Account Management

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Success Engineer, Federal.

Key Responsibilities

Act as a trusted advisor, managing the Customer Success lifecycle from onboarding to expansion
Serve as a product expert, helping customers build observability pipelines to transform data
Establish relationships with stakeholders to drive success plans and KPIs for major customers

Required Qualifications

Minimum of 5 years in a customer advocacy role with post-sales experience
Experience with Federal or Public Sector organizations
Local to the greater Washington D.C. area
GovCloud or FEDRAMP experience
Direct experience with Observability, Logs, Metrics, and IT Operations

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