Federal Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Federal.

Key Responsibilities

• Build and maintain relationships with primary contacts at customer organizations, ensuring their success with the company's services
• Coordinate onboarding and track customer interactions, usage, and adoption of products
• Act as the customer advocate within the organization, facilitating communication between customers and internal teams

Required Qualifications

• At least 5 years of experience in Customer Success for a SaaS solution, preferably in the Cyber Security industry
• Prior experience working with Federal and Public Sector organizations
• Ability to manage a large portfolio of global customers independently
• Exceptional organizational skills for tracking customer interactions
• Familiarity with cybersecurity terminology and concepts is a plus