Federal Customer Success Manager

Job Summary

A company is looking for a Federal Customer Success Manager.

Key Responsibilities

• Drive measurable customer outcomes through program management of Success and Get Well Plans
• Identify risks and escalate issues while maintaining accountability to defined outcome objectives
• Coordinate cross-functional resources to ensure customer success is intentional and measurable

Required Qualifications

• Top Secret clearance required
• Experience in federal customer success or military background is a plus
• Proven ability to communicate effectively with senior stakeholders
• Demonstrated analytical and commercial acumen related to SaaS metrics
• Experience in technical troubleshooting at Tier 1 or Tier 2 levels