Federal Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager Federal (Security clearance needed).

Key Responsibilities

• Ensure customer retention, satisfaction, and expansion while driving long-term value and partnership
• Translate customer business goals into structured Success Plans with measurable outcomes
• Guide customers through adoption and optimization of the Aternity platform

Required Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or enterprise software consulting
• Bachelor's degree required; advanced certifications in IT infrastructure or performance monitoring are a plus
• Proven ability to influence and engage senior IT and business leaders
• Strong knowledge in endpoint management, SaaS/cloud application monitoring, or network/application performance monitoring
• Demonstrated program management discipline with strong analytical and commercial acumen