Federal Customer Success Manager

Job Summary

Federal Customer Success Manager drives customer outcomes through program management, ensuring Federal Customers realize value from purchased solutions in a full-time remote role.

Key Responsibilities

• Manage and execute Success Plans and Get Well Plans for Federal Customers
• Identify risks and develop structured recovery plans to ensure customer success
• Coordinate cross-functional resources and engage with senior stakeholders effectively

Required Qualifications

• Experience in Federal Customer Success or a military background
• Strong program management skills with the ability to create structured plans
• Demonstrated ability to lead cross-functional teams without formal authority
• Experience in technical troubleshooting at Tier 1 or Tier 2 levels
• Ability to communicate effectively with senior stakeholders and lead executive reviews