Federal Customer Success Manager
Job Summary
Managing a portfolio of U.S. government clients, the full-time Federal Customer Success Manager will drive adoption, retention, and growth by providing proactive guidance and support, while working remotely to ensure measurable outcomes and customer advocacy.
Key responsibilities
- Lead structured customer engagements to accelerate onboarding and adoption of Sonatype solutions
- Utilize customer health metrics and product usage data to prioritize proactive outreach and mitigate risks
- Collaborate with internal teams to deliver tailored expertise and enhance the overall customer experience
Required qualifications
- 4-6 years of experience in Federal Customer Success, Technical Account Management, or similar roles supporting U.S. government customers
- Experience with civilian agencies, DoD, or Intelligence Community customers
- Technical aptitude within modern software development lifecycles, including DevOps and CI/CD
- Strong communication skills for engaging with diverse stakeholders at various levels
- Proven ability to manage multiple priorities and execute consistently in a fast-paced environment
Complete Job Description
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