Federal Customer Success Manager
Job Summary
Owning the post-sale customer journey, the full-time Federal Customer Success Manager will help federal clients adopt automation solutions, drive measurable value realization, and maintain alignment with stakeholders, all while working remotely.
Key responsibilities
- Own the post-sale adoption strategy for assigned federal accounts, including adoption roadmaps and success milestones
- Drive measurable value realization by helping customers track progress and connect automation usage to operational impact
- Lead regular customer governance, including status updates, program reviews, and executive business reviews
Required qualifications
- 3+ years of experience working with federal, public sector, defense, or intelligence clients
- Proven track record in customer-facing consultative roles
- Strong program orchestration skills, including managing milestones and cross-functional workstreams
- Ability to build trusted relationships with technical stakeholders and executive sponsors
- Proactive, delivery-minded approach to solving problems and driving customer success
Complete Job Description
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