Federal Customer Success Manager - Clearance Required

Job Summary

A company is looking for a Federal Customer Success Manager.

Key Responsibilities

• Ensure customer retention, satisfaction, and expansion by driving long-term value and partnership
• Translate customer business goals into structured Success Plans with measurable outcomes
• Guide customers through the adoption and optimization of the Aternity platform

Required Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or enterprise software consulting
• Bachelor's degree required; advanced certifications in IT infrastructure or performance monitoring are a plus
• Proven ability to engage senior IT and business leaders effectively
• Strong knowledge in endpoint management, SaaS/cloud application monitoring, or network/application performance monitoring
• Demonstrated program management discipline with the ability to drive execution and accountability