Federal Government Customer Success Associate

Job Summary

A company is looking for a Customer Success Team Member to support their Federal Government Sales team.

Key Responsibilities

• Respond to customer inquiries and manage order processing and tracking
• Support federal sales by preparing bids and monitoring opportunities on federal platforms
• Ensure compliance with federal regulations and manage contracts effectively

Qualifications

• High School diploma or GED required; additional education preferred
• 1+ year of customer service experience in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to manage multiple priorities and meet deadlines
• Experience with federal procurement platforms is preferred but can be developed over time