Federal Technical Account Manager

Job Summary

A company is looking for a Federal Technical Account Manager to build strategic relationships with federal customers and ensure their success with the company's products.

Key Responsibilities

• Ensure customer desired outcomes through proactive outreach
• Manage and prioritize a portfolio of customers for satisfaction and success
• Act as a subject matter expert for customers planning changes or new capabilities

Required Qualifications

• 4-year college degree
• 5+ years of experience in a related function, including customer advocacy in post-sales or professional services
• Previous experience supporting federal customers
• Technical support experience and familiarity with sales engineering
• Experience designing and supporting multilayer IP networks and network security