Federal Technical Support Engineer
Job Summary
Seeking a fully remote Federal Technical Support Engineer, the position will manage customer interactions by resolving technical issues, educating users on product functionalities, and optimizing monitoring capabilities for Federal US-Based customers.
Key responsibilities
- Provide front-line technical support and act as a trusted advisor to SolarWinds product users
- Initiate and conduct technical troubleshooting sessions with customers via phone, email, and remote sessions
- Contribute to the Knowledgebase by authoring and editing articles while maintaining lab systems for issue reproduction
Required qualifications
- United States citizenship and ability to obtain a government security clearance
- Bachelor's degree in computer science or equivalent education and/or work experience
- Knowledge of common network services and understanding of networking protocols (TCP/IP, SMTP, etc.)
- Experience with troubleshooting PC hardware/software and high availability system configuration
- Professional certifications such as Network+, CCNA, or MCSE are a plus
Complete Job Description
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