Festival Customer Experience Manager
Job Summary
Managing the planning and daily operations of the Customer Support Department, the full-time Festival Customer Experience Manager will ensure exceptional service for patrons at the Sundance Film Festival, primarily through online and in-person support, while working remotely until January 2027.
Key responsibilities
- Oversee the Customer Support department to provide timely resolutions to patron inquiries
- Manage festival Information Booths and supervise seasonal Team Leads and Support Agents
- Draft and proof external communications and maintain the Customer Support platform
Required qualifications
- Legal authorization to work in the United States
- Valid driver's license and successful completion of MVR background check
- 3 years of operational planning and implementation experience or related
- Experience with Zendesk or a similar customer support software
- Leadership experience with a background in managing teams
Complete Job Description
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