Fiber Operations Support Coordinator

Job Summary

A company is looking for a Fiber Operations Support Coordinator.

Key Responsibilities

• Coordinate the resolution of construction-related concerns and correspond with residents regarding repairs and reimbursements
• Provide day-of-job support as the first point of contact for field technicians and local operations teams
• Monitor work orders for quality and accuracy, assist with data collection, and ensure adherence to operational processes

Required Qualifications

• Two or more years of experience in a customer service role, preferably in a telco or internet service provider
• User-experience with scheduling and dispatching software is preferred
• Experience in dispatching, vendor management, and data analytics is an asset
• Knowledge of construction practices is a plus
• Experience with property management or dealing with HOAs/housing co-ops/condominiums is preferred