Field Operations Manager

Job Summary

Overseeing a team of Virtual Field Sales Managers, the full-time Field Operations Manager will ensure quality delivery and execution of outbound customer service while managing team performance and supporting retail partners.

Key responsibilities

• Lead and coach a team of Virtual FSMs in a call center environment to meet performance goals
• Conduct daily meetings to review objectives, provide training, and address team issues
• Manage staffing requirements, including interviewing, hiring, and developing new employees

Required qualifications

• 2+ years of call center experience
• 3+ years of management experience overseeing 5-10 direct reports
• Bachelor's degree or equivalent experience
• Strong Microsoft Office skills, including PowerPoint and Excel
• Ability to work flexible hours, including evenings and weekends