Field Service Associate

Job Summary

A company is looking for a Field Service Associate I.

Key Responsibilities

• Address incoming customer issues through phone, ticketing system, or email
• Facilitate dispatches, open and close tickets, and relay information to Field Operations teams
• Perform quality checks on ticket management and ensure customer satisfaction

Required Qualifications

• High School Diploma/GED or 1 year of relevant job experience
• Degree in Technology, telecommunications, or related field preferred
• Experience in customer service and telecom operations desired
• Familiarity with Ticket Management Systems and Microsoft Office
• Knowledge of technical disciplines such as Transmission, Switching, and TCP/IP