Field Service Associate

Job Summary

Serving as a primary point of contact for customers, the remote Field Service Associate I will manage incoming service requests, coordinate communication among stakeholders, and ensure timely issue resolution while working either 10-hour shifts for four days a week or 8-hour shifts for five days a week.

Key responsibilities

• Respond to customer inquiries and service requests via phone, email, and ticketing systems
• Coordinate service requests and facilitate communication between customers, technicians, and internal teams
• Create, update, and monitor service tickets while ensuring accurate documentation and resolution tracking

Required qualifications

• High School Diploma or GED required; Associate's degree or relevant coursework preferred
• One year of experience in customer service, dispatching, or administrative support
• Experience with ticketing systems or customer support tools
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Ability to work independently while contributing to a collaborative team environment