Field Service Coordinator

Job Summary

Seeking a highly organized Field Service Coordinator, the full-time position will manage scheduling, coordination, and execution of field service activities for solar PV and energy storage systems, ensuring timely issue resolution and effective communication among Field Service Partners, OEMs, and internal teams.

Key responsibilities

• Coordinate and schedule service dispatches with Field Service Partners, aligning with SLAs and operational priorities
• Act as a central point of contact to facilitate communication and timely resolution between internal teams, Field Service Partners, and OEM partners
• Conduct remote troubleshooting and pre-dispatch diagnostics to minimize repeat visits and unnecessary truck rolls

Required qualifications

• 2-3 years of experience in solar, electrical, or field service operations
• Working knowledge of PV and energy storage systems, including monitoring and troubleshooting practices
• Experience with OEM platforms such as SolarEdge, Enphase, or Tesla
• Strong organizational and time management skills to handle multiple active cases
• Proficiency with CRM systems and Excel or comparable tools