Field Service Engineer

Job Summary

Providing advanced technical support to the Field Service Representative team, the full-time remote Field Service Engineer will troubleshoot complex issues, manage PLM design projects, and contribute to product improvement initiatives.

Key responsibilities

• Build and maintain strong relationships with the Field Service Representative team
• Troubleshoot and resolve challenging technical problems while ensuring compliance with specifications
• Collaborate with Technical Publications and Training Content teams to provide necessary updates and instructions

Required qualifications

• Bachelor's Degree in an automotive-related program preferred
• 5+ years of OEM engineering level technical service support experience
• 5+ years of experience in Root Cause Analysis processes
• 8+ years of school bus or 10+ years of medium duty truck experience
• Proficient in common medium/heavy duty tooling and familiar with commercial CAN analysis platforms