Field Service Manager

Job Summary

A company is looking for a Field Service Manager to lead the Field Services and Installation teams.

Key Responsibilities

• Oversee the installation of hardware devices, ensuring professionalism, timeliness, thoroughness, and cost-efficiency
• Develop and refine field operations processes, including resourcing plans and managing third-party installers
• Coordinate with sales and customer success teams to ensure a positive customer experience during installation and maintenance visits

Required Qualifications

• Bachelor's degree preferred
• 5 or more years of experience in field operations management
• Project management experience, coordinating across functional teams
• Familiarity with industry best practices for installing IoT hardware products
• Technical skills related to the product or service supported