Field Service Representative
Job Summary
Passionate about network infrastructure, the full-time Field Service Representative will provide exceptional customer service, respond to emergency outages, and manage onsite customer appointments while working remotely in Illinois.
Key responsibilities:
- Provide exceptional service to customers and respond promptly to emergency outages
- Configure, install, and support hardware and peripheral components, while managing tickets using the help desk ticket queue
- Conduct end-user training sessions and troubleshoot basic network connectivity issues as needed
Required qualifications:
- 1 to 3 years of experience in Windows and/or Mac OS hardware and software support
- Experience with help desk operations in a medium to large scale environment
- Proficiency in Microsoft Office support, including Outlook/Exchange and SharePoint Online
- Understanding of Active Directory user accounts and basic network troubleshooting
- Experience managing workload with a ticketing system; ServiceNow experience preferred
Complete Job Description
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