Field Services Associate

Job Summary

Working remotely in a full-time capacity, the Field Services Associate I will address customer issues through phone, ticketing, and email systems, while coordinating activities in accordance with company terms and conditions.

Key responsibilities

• Manage incoming customer requests and facilitate dispatches for troubleshooting
• Open, track, and close tickets while ensuring timely follow-up on customer issues
• Collaborate with Enterprise Field Operations teams to relay information and support customer needs

Required qualifications

• High School Diploma/GED or 1 year of relevant job experience
• Technical degree or equivalent experience in technology or telecommunications is preferred
• Experience supporting Telecom Operations is desired but not required
• Familiarity with Ticket Management Systems and Microsoft Office applications
• Demonstrated knowledge of Transmission, Switching, and TCP/IP technical disciplines