Field Services Supervisor
Job Summary
Overseeing the daily operations of the Field Services team, the full-time Field Services Supervisor will manage and supervise specialists while ensuring efficient technical support for healthcare facilities, both onsite and remotely.
Key responsibilities
- Manage team performance metrics, workloads, and schedules to optimize field support efficiency and ensure adherence to service level agreements
- Handle complex technical issues and provide advanced troubleshooting for hardware, software, and network connectivity
- Participate in recruitment, onboarding, and professional development activities for Field Services staff while developing training materials and operational standards
Required qualifications
- Associate's Degree preferred
- Experience in managing technical support teams in a healthcare environment
- Proficiency in troubleshooting hardware, software, and network issues
- Familiarity with service management systems, such as ServiceNow
- Strong understanding of HIPAA compliance and secure work environments
Complete Job Description
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