Field Support Representative

Job Summary

Providing essential support to Retail Field Teams and internal employees, the part-time Field Support Representative will manage incoming calls, resolve project-related issues, and assist with troubleshooting in a hybrid work environment.

Key responsibilities

• Answer incoming calls and provide accurate solutions to various project-related inquiries
• Document calls in a database and collaborate with other agents to enhance customer service
• Assist with troubleshooting systems and applications while maintaining knowledge of retail procedures

Required qualifications

• High School diploma or equivalent experience in customer service or call center support
• Experience with Microsoft Office applications, particularly PowerPoint, Excel, and Teams
• Strong interpersonal skills with the ability to build rapport over the phone
• Basic troubleshooting skills and comfort working in a fast-paced environment
• Bilingual skills may be required based on business needs