Field Support Representative

Job Summary

Providing essential support to Retail Field Teams and internal employees, the part-time hourly Field Support Representative will manage incoming calls, troubleshoot various issues, and document interactions in a hybrid work environment.

Key responsibilities

• Answer incoming calls and provide accurate solutions for project-related questions and troubleshooting
• Collaborate with team members to enhance customer service and de-escalate caller issues
• Document calls in the database and assist with material requests and other assigned tasks

Required qualifications

• High School diploma or equivalent experience in customer service or call center support
• Proficiency in Microsoft Office applications and familiarity with call center databases
• Strong interpersonal skills and ability to build rapport with callers
• Experience in retail or related industry preferred
• Ability to work in a fast-paced environment with effective time management skills