Field Support Representative

Job Summary

Providing essential support to Retail Field Teams and internal employees, the part-time hourly Field Support Representative will manage incoming calls, troubleshoot various project-related issues, and document interactions in a hybrid work environment.

Key responsibilities

• Answer incoming calls and provide solutions for project-related questions, new hire issues, and systems troubleshooting
• Collaborate with other agents to enhance customer service and de-escalate situations involving dissatisfied callers
• Accurately document calls in a call center database and complete orders for materials related to various projects

Required qualifications

• High School diploma or equivalent experience in customer service or call center support
• Proficiency in Microsoft Office applications, with experience in call center databases preferred
• Strong interpersonal and rapport-building skills
• Ability to work in a fast-paced environment with adaptability and flexibility
• Basic troubleshooting skills for systems and applications