Field Support Specialist

Job Summary

Field Support Specialist is a fully remote position responsible for coaching and supporting Area Directors, training them in processes, and addressing their inquiries through various communication channels.

Key Responsibilities

• Assist Area Directors in skill development and build one-on-one relationships
• Train Area Directors on processes and procedures via phone conferences
• Respond to inquiries from Area Directors and their advertising clients through phone and email

Required Qualifications

• Ability to learn quickly and a desire to grow
• Confidence in decision-making based on knowledge and training
• Knowledge of Microsoft Office products and Google Workspace
• Resourcefulness and adaptability in a changing environment
• Previous call center experience and ticketing software knowledge preferred