Field Support Specialist

Job Summary

Serving as a vital support system for field clinicians, the full-time Field Support Specialist will provide real-time assistance, troubleshoot operational issues, and coordinate day-to-day projects in a remote capacity.

Key responsibilities

• Act as the first line of support for field clinicians through various communication channels
• Troubleshoot and resolve operational issues, including technical and logistical challenges
• Document field challenges and support ad-hoc operational projects to improve processes

Required qualifications

• 1+ year of experience in operations support, customer service, or healthcare administration
• Proficiency with tools such as Slack, Google Workspace, and Zendesk
• Ability to remain calm and effective under pressure
• Strong communication skills with an empathetic approach
• Flexibility to work varied hours, including mornings or weekends