Field Support Team Lead

Job Summary

To support a growing field support team, the full-time Team Lead, Field Support will provide administrative assistance, assign claims, conduct quality assurance reviews, and facilitate training sessions in a remote work environment.

Key responsibilities

• Provide administrative support to the Supervisor and assist in assigning claims to Field Support Representatives
• Conduct quality assurance reviews on trainee claims and support the Field Support team with processing inquiries
• Assist in training sessions and work with the Claims Supervisor to enhance department accuracy and efficiency

Required qualifications

• High School Diploma/GED
• 2 years of experience in valuating contents claims
• 1 year of experience in valuating complex and/or commercial claims
• Previous experience in administrative or retail roles
• Strong computer skills, particularly in MS Office/Excel and Google Drive