Field Support Technician

Job Summary

A company is looking for a Field Tech Support Technician to provide expert remote support to field technicians.

Key Responsibilities

• Provide first-level escalation support for critical incidents and manage problem resolution
• Act as a subject matter expert for assigned customer accounts, driving complex issues to resolution
• Monitor technician performance and ensure quality service delivery on supported work orders

Required Qualifications

• Extensive technical knowledge in data communications, including routing, switching, and wireless systems
• Proven experience in a technical support or field services role focused on troubleshooting
• Strong understanding of fault isolation and escalation procedures for critical incidents
• Experience with remote support tools and methodologies is preferred
• Ability to manage multiple priorities in a fast-paced environment