Financial Advocate

Job Summary

To support a remote contact center, the full-time Financial Advocate will manage patient financial estimates, communicate payment responsibilities, and assist uninsured patients in accessing financial assistance programs.

Key responsibilities

• Calculates and provides personalized financial estimates based on insurance coverage prior to service
• Educates patients on their financial responsibilities, including deductibles and payment arrangements
• Interviews uninsured patients to assess financial needs and coordinates applications for assistance programs

Required qualifications

• High School Graduate or GED/HSED
• Typically requires 2 years of experience in Patient Access, healthcare, insurance, or customer service
• Solid knowledge of insurance operations related to denials and appeals processes
• Basic medical coding knowledge
• Understanding of billing and insurance denials