Financial Aid Advisor

Job Summary

Providing phone-based financial aid support, the full-time Financial Aid Advisor will educate students on Federal Student Aid options, ensure proper funding packaging, and enhance the student experience while working remotely.

Key responsibilities:

• Conduct inbound phone discussions to advise and educate students on financial aid options
• Deliver high-quality customer service to assist students in accessing courses and pursuing degree completion
• Utilize financial aid databases to provide real-time assistance during calls and ensure compliance with regulations

Required qualifications:

• 1-2 years of customer service experience
• Associate's degree required
• Strong interpersonal skills with a solutions-oriented attitude
• Basic math skills and proficiency in Microsoft Office products
• Ability to manage multiple demands with minimal supervision