Financial Aid Advisor

Job Summary

Providing phone-based financial aid support, the full-time remote Financial Aid Advisor will educate students on Federal Student Aid options, ensure proper funding packaging, and enhance the student experience through high-quality customer service.

Key responsibilities:

• Conduct inbound phone discussions to advise and educate students on financial aid options
• Provide exceptional customer service to ensure students are effectively packaged with funding for their education
• Utilize financial aid databases to assist students and parents in real-time during the financial aid cycle

Required qualifications:

• 1-2 years of demonstrated customer service experience
• Associate's degree required
• Solutions-oriented attitude with critical thinking and problem-solving skills
• Basic math skills necessary for reviewing financial aid package information
• General proficiency with Microsoft Office products, including Word, Excel, Outlook, and Teams