Financial Customer Service Representative

Job Summary

A company is looking for a Financial Customer Service Representative to provide exceptional service in a remote call center environment.

Key Responsibilities

• Deliver outstanding member service experiences by maintaining professionalism and troubleshooting effectively
• Support decision-making processes and ensure quick and accurate resolutions for financial inquiries
• Handle inbound calls from members and prospective members regarding their financial well-being

Required Qualifications

• High School Diploma or equivalent education and experience
• Previous customer service experience is required
• At least six months of experience as a Member Care Representative 1 or in Digital Services
• Preferred experience with technical support or troubleshooting online/mobile banking issues
• Call Center or Banking experience is a plus