Financial Customer Service Representative

Job Summary

A company is looking for a Financial Customer Service Representative to provide exceptional service in an inbound call center environment.

Key Responsibilities

• Create exceptional member service experiences while maintaining a professional demeanor
• Provide troubleshooting and decision-making support for members regarding their financial well-being
• Ensure quick and accurate resolutions for inquiries from members and prospective members

Required Qualifications

• High School Diploma or equivalent mix of education and experience is required
• Previous customer service experience is required
• Six months as a Member Care Representative 1 or previous Digital Services experience is required
• Additional training or experience with technical support or troubleshooting online and mobile banking issues is preferred
• Call Center or Banking experience is a plus