FINRA Licensed Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor - Insurance Operations.

Key Responsibilities

• Supervise, coach, and develop a team of Customer Service Representatives to deliver exceptional customer support
• Ensure adherence to regulatory and compliance standards, including FINRA guidelines
• Monitor team performance through KPIs, quality assurance metrics, and call evaluations

Required Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field (or equivalent experience)
• Minimum of 3-5 years of experience in customer service, preferably within insurance, banking, or financial services
• Proven leadership experience with a strong track record of coaching and developing teams
• Strong understanding of financial services regulations and compliance standards
• Proficiency in Microsoft Office and CRM systems