FINRA Licensed Contact Center Manager

Job Summary

A company is looking for a Manager, Contact Center LIC, Remote.

Key Responsibilities

• Manage a diverse team of Client Care Professionals, ensuring effective problem solving and client support
• Analyze and coach team performance using Voice of the Customer survey data to enhance client experience
• Develop and implement goals and metrics for team members to align with operational standards

Required Qualifications

• College degree or equivalent experience
• Five+ years of Contact Center experience with two years+ in a leadership role
• Knowledge of financial products
• Experience with systems including Salesforce, Avaya CMS, and Workforce Management
• FINRA Series 6 and 26 required or to be obtained within 180 days of hire