FINRA Licensed Contact Center Manager

Job Summary

A company is looking for a Contact Center Manager, Remote.

Key Responsibilities

• Manage a diverse team of front-line Client Care Professionals and oversee contact center operations
• Analyze performance metrics and Voice of the Customer survey data to optimize team performance
• Partner with various departments to ensure compliance and enhance employee engagement

Required Qualifications

• College degree or equivalent experience
• Five+ years of Contact Center experience with two years of leadership experience
• Knowledge of financial products and contact center operations
• Experience with systems such as Salesforce and Workforce Management
• Licensing requirements including FINRA Series 6 and 26 within 90 days of hire