FINRA Licensed Customer Experience Manager
Job Summary
Leading a team of customer experience specialists, the full-time FINRA Licensed Customer Experience Manager will drive service initiatives and business objectives while ensuring high-quality service delivery in a remote environment.
Key responsibilities
- Lead, mentor, and develop customer experience professionals to deliver outstanding client service
- Oversee daily service operations and monitor service metrics to meet business goals
- Analyze service data to identify process improvements and enhance client experiences
Required qualifications
- 8+ years of customer service experience or equivalent through work, training, or education
- 2+ years of leadership experience in a customer service environment
- FINRA Series 6 & 63 Licenses
- Experience leading teams in a phone-based customer service setting
- Knowledge of financial services or investment servicing environments
Complete Job Description
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