FinTech Customer Experience Specialist

Job Summary

A company is looking for a FinTech CX Specialist to provide premium customer support in a remote setting.

Key Responsibilities

• Serve as the primary point of contact for customer support via Zendesk email and phone
• Deliver a white-glove experience while navigating customer interactions with awareness of risk and compliance
• Identify recurring issues and recommend improvements to workflows and documentation

Required Qualifications

• 3+ years of experience in Customer Experience, Support, or Operations in fintech or regulated environments
• Experience handling escalations and exercising sound judgment in customer-facing roles
• Proven ability to develop subject matter expertise and gain customer trust
• Ability to operate independently with high ownership and minimal direction
• Flexibility to support varying hours as needed, including evenings and weekends