FinTech Support Specialist

Job Summary

A company is looking for a FinTech Support Specialist for the LATAM region.

Key Responsibilities

• Deliver support by addressing and resolving queries related to payments or card transactions
• Investigate issues within strict Service Legal Agreements and coordinate with relevant teams for resolution
• Liaise with third-party partners to escalate issues, maintaining regular communication until resolved

Required Qualifications

• 3+ years of experience in handling complex customer escalations, preferably in a Tech or FinTech start-up environment
• Prior experience in BPO, Call Centres, or Customer Facing Teams is valuable
• Familiarity with tools such as SQL, JIRA, Zendesk, and Excel
• Proven ability to explain complex issues in an understandable manner
• Must be based within the LATAM region