FinTech Support Specialist
Job Summary
A company is looking for a FinTech Support Specialist for the LATAM region.
Key Responsibilities
- Deliver support by addressing and resolving queries related to payments or card transactions
- Investigate issues within strict Service Legal Agreements and coordinate with relevant teams for resolution
- Liaise with third-party partners to escalate issues, maintaining regular communication until resolved
Required Qualifications
- 3+ years of experience in handling complex customer escalations, preferably in a Tech or FinTech start-up environment
- Prior experience in BPO, Call Centres, or Customer Facing Teams is valuable
- Familiarity with tools such as SQL, JIRA, Zendesk, and Excel
- Proven ability to explain complex issues in an understandable manner
- Must be based within the LATAM region
COMPLETE JOB DESCRIPTION
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