First Notice of Loss Representative

Job Summary

A company is looking for a First Notice of Loss and Customer Service Representative.

Key Responsibilities

• Act as the first point of contact for policyholders reporting losses or seeking updates on claims
• Gather relevant information and provide guidance on the claims process
• Ensure all FNOL and claim status processes adhere to company policies and regulations

Required Qualifications

• High school diploma or equivalent (Associate's degree is a plus)
• At least 1 year of experience in a similar customer service role, preferably in the property and casualty insurance industry
• Bilingual (English & Spanish) is preferred
• Knowledge of property and casualty insurance policies and claims processes is a plus